Terms of Service

Last Updated: January 20, 2026

1. Agreement to Terms

By accessing or using Otobrix Labs services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our services.

2. Services Description

Otobrix Labs provides database security auditing services, including:

• Deterministic Row Level Security (RLS) verification
• Multi-tenant isolation boundary auditing
• PII/HIPAA compliance technical gap analysis
• Remediation SQL patch design

3. Service Agreements

3.1 Audit Services

Audit services are provided on a fixed-fee basis. Audits include analysis and recommendations but do not include implementation unless separately agreed.

3.2 Implementation Services

Implementation services are governed by separate service agreements that specify:

• Scope of work and deliverables
• Timeline and milestones
• Payment terms
• Support and maintenance provisions

3.3 Ongoing Services

Monthly retainer services require 30 days written notice for cancellation. Fees are non-refundable for services already rendered.

4. Client Responsibilities

Clients agree to:

• Provide timely access to necessary systems and data
• Respond to requests for information within reasonable timeframes
• Maintain appropriate backups of their data
• Comply with all applicable laws and platform terms of service
• Not use services for illegal or fraudulent purposes

5. Payment Terms

• Audit Fees: Due upon engagement, credited toward implementation if client proceeds within 90 days
• Implementation Fees: 50% upfront, 50% upon completion unless otherwise agreed
• Monthly Fees: Due on the 1st of each month, payable via invoice
• Late Payments: Subject to 1.5% monthly interest charge

6. Intellectual Property

6.1 Client Ownership

Upon full payment, clients own all custom remediation SQL patches and configuration guidance created specifically for their environment.

6.2 Retained Rights

Otobrix AI retains rights to:

• General methodologies and approaches
• Reusable code components and templates
• Anonymized aggregate performance and vulnerability data

7. Confidentiality

Both parties agree to maintain confidentiality of proprietary information. This obligation survives termination of services.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that services will be performed in a professional manner consistent with industry standards.

8.2 Results Disclaimer

While we strive for optimal results, we do not guarantee specific revenue recovery percentages or business outcomes. Results depend on many factors outside our control.

8.3 Third-Party Services

We are not responsible for the performance, availability, or changes to third-party services (Supabase, AWS, Postgres contributors, etc.).

9. Limitation of Liability

Our total liability for any claim arising from services shall not exceed the fees paid for the specific service giving rise to the claim. We are not liable for indirect, consequential, or punitive damages.

10. Indemnification

Clients agree to indemnify Otobrix AI against claims arising from:

• Client's use of services in violation of laws or platform terms
• Client's data or content
• Breach of these terms by client

11. Termination

11.1 By Client

Clients may terminate ongoing services with 30 days written notice. Fees for current month are non-refundable.

11.2 By Otobrix AI

We may terminate services immediately if client:

• Fails to pay invoices within 30 days
• Breaches these terms
• Engages in abusive or illegal conduct

11.3 Effect of Termination

Upon termination, client retains access to delivered work products. We will provide reasonable transition assistance for 30 days.

12. Modifications to Terms

We may modify these terms with 30 days notice to active clients. Continued use of services constitutes acceptance of modified terms.

13. Governing Law

These terms are governed by the laws of our jurisdiction of incorporation. Disputes shall be resolved through good-faith negotiation.

14. Entire Agreement

These terms, together with any service-specific agreements, constitute the entire agreement between parties and supersede all prior understandings.

15. Contact

For questions about these terms:

• Email: auditor@otobrixai.com